Shipping policy

3. ORDER PROCESSING

3.1 Order acceptance will be confirmed on the screen and an order confirmation email will be sent to the address provided at the time of purchase. We recommend that you retain this email for your records. 3.2 Each order confirmation will contain an order number specific to your transaction which can be used in any further communication. 3.3 Once the order has been accepted and payment has been taken, the order cannot be amended. 3.4 It is your responsibility to provide the correct email address upon placing an order. We cannot take responsibility for the non-delivery of a confirmation or dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.

4. DELIVERY

4.1 All orders are aimed to be dispatched on the same day (if ordered before 2pm GMT) or the next working day (Monday-Friday). Dispatch times may vary from time to time and we make no guarantees of dispatch times. 4.2 UK customers can choose from two delivery options, ‘Standard’ and ‘Express’. For more information on delivery options please see Delivery Information. 4.3 It is your responsibility to provide us with full and correct delivery address details. If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address. 4.4 If you are not present at the time of delivery, a delivery note should be left asking you to contact the postal service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge. 4.5 A parcel is considered lost after it has been in the postal system for a period of 15 working days for UK orders and 21 working days for non-UK orders. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery. 4.6 We do not ship worldwide at this time. 4.7 We aim to email you a dispatch confirmation as soon as your parcel has been passed onto the postal services. We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters. 4.8 Customs duties: Any fees charged by Customs are the sole responsibility of the customer.